Frequently Asked
Questions

FinThinkers provides accurate bookkeeping and practical financial clarity for small and micro businesses. We handle your books, track your cashflow, analyse your margins, and explain what your numbers actually mean — in plain English, every month. We're not just a bookkeeper. We're the financial clarity your business has been missing.

Yes. Our team is qualified and experienced in bookkeeping and small business finance. Every piece of work that goes out under the FinThinkers name meets a high standard of accuracy — no cutting corners, no outsourcing to unknown third parties. When you work with us, you know who's handling your numbers.

We're based in London, United Kingdom, and we work with clients entirely remotely. Everything is handled digitally — documents, reports, communications — so wherever your business operates, we can support you. Most of our clients find the remote model faster and more convenient than traditional in-person bookkeeping.

We offer six core services: Startup & Small Business Bookkeeping, Cashflow Management, Margin & Cost Analysis, Compliance Guidance, Monthly Insights Report, and Support & Consultation. These can be taken individually or bundled into a plan. Visit our Services page for full detail on each.

We provide VAT guidance and can help you understand your obligations, keep your records HMRC-ready, and prepare everything you need. However, we are not a regulated tax agent and do not submit VAT or Self Assessment returns directly to HMRC. We'll make sure you're in the best possible position and can point you to the right professional if a formal submission service is needed.

We work with the most widely used cloud accounting platforms including Xero and QuickBooks. If your books are currently a mess — on a spreadsheet, partially set up, or not set up at all — don't worry. We've seen it all. Sorting that out is exactly what we do.

Bookkeeping is the day-to-day recording, organising, and reconciling of your financial transactions — the foundation everything else is built on. Accounting typically refers to higher-level analysis, financial statements, and statutory reporting. FinThinkers specialises in bookkeeping and financial clarity. We give you accurate records, meaningful reports, and actionable insight — the things most small businesses are missing.

A friendly, no-pressure 30-minute conversation. We'll learn about your business — what you're doing, what your numbers look like, and what's causing you the most stress. We'll explain exactly how FinThinkers works, and give you a clear recommendation for the right plan. No sales pressure. No obligation to proceed.

Once you've had your Clarity Call and decided to proceed, onboarding is quick. We'll request access to your records, get your accounts set up, and begin working through your books. Most clients are fully onboarded within a week. If things are particularly messy, it may take a little longer — but we'll always give you a clear timeline upfront.

To begin, we typically need access to your bank statements, any existing accounting software or spreadsheets, receipts and invoices (where available), and a brief overview of your business structure. We'll walk you through a simple onboarding checklist during setup — nothing complicated, and we'll guide you every step of the way.

Primarily via email, and by scheduled calls when needed (including a monthly check-in call on Growth and Pro plans). We respond to questions within 1 business day. You'll always know the current state of your books, and you'll receive your monthly reports and insights on a regular, predictable schedule.

We respond to all client emails within 1 business day. On Growth and Pro plans, you have priority email support which typically means a faster turnaround. We don't believe in leaving clients waiting — clarity includes knowing where you stand with us.

Absolutely — this is one of the most common situations we deal with. Whether your records are on a spreadsheet, partially set up in software, or haven't been touched in months, we can work through it. We'll assess what needs doing, give you a clear plan, and get things in order. Starting from chaos is fine. Staying in chaos is not.

We don't publish fixed prices because every business is different in size, complexity, and what it needs. Book a free Clarity Call and we'll give you a clear, honest quote tailored to your situation — no pressure, no surprises. Visit our Pricing page to see what each plan includes.

No. Onboarding is part of the service. We get your books set up, your systems sorted, and your records in order — at no extra charge. Getting you started the right way is our job, not an add-on.

Absolutely. We expect your needs to evolve — that's the whole point. You can move between plans at any time with no penalty and no lock-in. We'll recommend when it makes sense to upgrade, and we'll never push you onto a plan you don't need.

We are currently UK-focused. However, we're actively expanding to Australia, New Zealand, and the USA. If you're based outside the UK, get in touch and we'll let you know when we're available in your region — or put you on the early access list.